Far be it from me –

1, 2 but never 3

on August 17, 2013

Some time ago my eye was caught by a glossy advert in one of the Sunday supplements, for a deal with the Internet Provider “3”. Take out a mobile broadband contract for 24 months and at the end of the contract a smart Samsung netbook is yours. I was quite happy with that deal and the Samsung netbook is brilliant. Hindsight etc, but I took out another short contract subsequently, for the mobile broadband alone. Circumstances meant that I cancelled my direct debit a few weeks after the contract actually ended. After a frenzy of tweets, a couple of direct messages and two emails I found my only option was to phone up this Internet Provider and talk to them at a cost of 5p a minute. I kept the conversation as short as possible but was going to be put on hold so I explained I wasn’t acceptant of that and hung up. There was an outstanding balance of about £12. This company has been relentless in its pursuit of me. For more than two weeks they’ve called twice a day and left messages for me to phone them back. I’ve dialled 1517 and selected option 3 to delete. Persistently. Yesterday came the piece of paper I’d been waiting for. A letter from Credit Control politely explaining that my contract had ended but I still owed this small balance and better still there was a neat tear off section for me to fill in and attach to my payment. Which is now in an envelope ready to post with a second class stamp, to Glasgow.
Meantime I am selecting option 3 on my telephone and deleting the messages instructing me to call them.
The moral of this story – for me – never enter into any contract with them again. I would rather eat soap.

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